ZASILK Order Cancellation Policy:
Welcome to ZASILK! We are committed to ensuring a flexible and accommodating shopping experience. This Order Cancellation Policy is designed to provide clear guidelines for cancelling an order made on our website.
Cancellation Time Frame
- Orders can be cancelled on the same day the purchase is made.
- For orders placed from Monday to Saturday, the cancellation request must be submitted before 5:00 PM London Time on the same day.
- For orders placed on weekends (Saturday post 5:00 PM and Sunday), cancellation requests can be made until the following Monday by 5:00 PM London Time.
How to Cancel
To cancel your order, please contact our customer service team within the specified time frame. Reach out to us via contact@zasilk.com with your order number and request for cancellation.
Conditions for Cancellation
- Cancellations are accepted for all orders, provided the request is made within the specified time frame.
- Orders that have already been processed or shipped cannot be cancelled.
Refund Process
Upon successful cancellation, a full refund will be initiated to your original method of payment. Please allow 2 to 7 business days for the refund to be processed.
Customer Support Hours
Our customer service operates from Monday to Saturday, 8:00 AM to 5:00 PM London Time. Please feel free to reach out within these hours for assistance.