FAQs
What is the order processing time at ZASILK?
Orders are processed within 2-4 business days before they are shipped. This time is used to prepare your order with care.
What shipping options does ZASILK offer?
We offer two shipping options: Standard Shipping, which typically takes 6-9 business days, and Priority Shipping, which takes 5-7 business days and includes prioritized handling.
Do you offer international shipping?
At the moment, we regret to inform you that international shipping is not available. We apologize for any inconvenience this may cause.
How can I track my ZASILK order?
Upon dispatch, you will receive a tracking number to monitor your shipment’s progress. We also provide email updates on your order's status.
Can I return or exchange a silk product if it doesn't meet my expectations?
Definitely! We offer a return and exchange policy. You can return or exchange any product within a specified period, provided it is in its original condition and packaging. Visit our Returns & Refunds Policy page for more details.
How long does it take to process a return or exchange?
We aim to process returns and exchanges as quickly as possible. Once we receive your returned item, it typically takes up to 7 business days to process. For exchanges, the replacement item will be shipped promptly after processing.
How can I place an order on ZASILK?
Ordering is simple! Browse our collection, select your desired silk products, and add them to your cart. Once you're ready, proceed to checkout and follow the instructions to complete your purchase.
How can I cancel my order at ZASILK?
To cancel an order, please contact our customer service team at contact@zasilk.com within the specified time frame. Include your order number and cancellation request in your message.
What is the time frame for cancelling an order at ZASILK?
Orders can be cancelled on the same day of purchase. For orders from Monday to Saturday, cancellation requests must be submitted by 5:00 PM London Time. For weekend orders, requests can be made until Monday 5:00 PM London Time
What payment methods are accepted at ZASILK?
we use Shopify Payments for all our transactions, which supports a wide range of payment methods for your convenience.
Shopify Payments accepts major credit and debit cards, including Visa, MasterCard, American Express, and others. It also supports various alternate payment methods, ensuring a seamless and secure shopping experience.
What is Mulberry Silk?
Mulberry Silk is a high-quality silk known for its purity and durability, produced by silkworms that feed exclusively on Mulberry leaves. It's renowned for its smooth texture and lustrous sheen.
How do I care for my ZASILK silk products?
To maintain the quality of your silk products, we recommend hand washing in cold water with a mild detergent. Avoid bleach and tumble drying. For detailed care instructions, refer to our product care page.
What types of silk products does ZASILK offer?
ZASILK offers a wide range of silk products including pillowcases, bedding, scarves, hair wraps, bonnets, and more, all made from the finest Mulberry Silk.
How can I tell if a product is made of pure silk?
To verify pure silk, check for a smooth texture and natural sheen. You can also perform a burn test: true silk smells like burnt hair and leaves powdery ash. However, the best way is to look for certifications and product details from the retailer, ensuring authenticity.